FAQs

How should I care for my knives?

To ensure the longevity of your knife, we recommend:

• Hand washing with mild soap and water, then drying immediately.
• Avoiding the dishwasher, as it can damage the blade and handle.
• Regularly honing the blade with a sharpening steel.
• Using a cutting board to prevent dulling the edge.

Do you offer knife sharpening services?

Currently, we do not offer in-house sharpening services. However, we provide tips and guides on how to sharpen your knife at home or recommend professional sharpening services.

What is your return policy?

We offer a 14-day return policy for unused and undamaged knives. If you’re not satisfied with your purchase, please contact our customer service team for assistance with the return process.

Can I track my order?

Absolutely! Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.

How can I contact customer support?

You can reach our customer support team via email at admin@kyozen.com or by phone at 027 9797 888. We’re available Monday through Friday from 9 AM to 6 PM.

What is your warranty policy?

Our knives come with a limited lifetime warranty against manufacturing defects. This warranty covers issues such as defects in materials or workmanship but does not cover damage caused by misuse, abuse, or normal wear and tear. If you encounter any issues with your knife, please contact our customer service team to discuss your warranty options.