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We use NZ Post as our courier service for all of our orders. Parcels delivered by NZ Post are sent using a standard overnight service. The cut off time for same day dispatch is 2pm.
Orders are processed as soon as possible within standard business hours. You will receive a confirmation email with a tracking link once your order has been shipped. If for any reason your item is out of stock or delayed we will advise you by email as soon as possible.
Track your order at www.nzpost.co.nz.
To be eligible for a return, your item must be unused and in the same condition that you received it, and must be in its original packaging. We suggest keeping all packaging until you've made your final decision to keep your order.
We reserve the right to refuse a return or refund if the item is deemed to have been used or damaged.
If you'd like to return your order, you have 14 days from the date of delivery to send it back to us. Return shipping costs are the customer's responsibility.
This policy applies only to items purchased directly through our website. Items bought from stockists or at events are not covered — please contact the original place of purchase for their return process.
For orders placed online at KYOZEN.co.nz, once we receive your returned item, we'll inspect it and email you to confirm it's arrived. We'll follow up with a second email letting you know whether your refund or replacement has been approved or declined.
If approved, your refund will be processed back to your original payment method automatically. Please allow 7–10 business days from when we receive your return for the refund to appear, depending on your card provider or bank.
Please repackage your item(s) in the original packaging and pack securely for transit.
If you're returning a knife or shear, the blade must be wrapped to protect the point and edge, so it cannot cut through the box or padded envelope during shipping.
You're welcome to use the shipping carrier of your choice. We recommend sending your return insured and with tracking, for your own protection, to the address below. Please allow 2–3 business weeks from receipt for your return to be processed.