Privacy policy

Last updated: 17 October 2026

Kyozen Knife ("Kyozen", "we", "us") respects your privacy. This policy explains what personal information we collect when you visit kyozen.co.nz or buy from us, how we use it, and the choices you have. We handle your information in line with the New Zealand Privacy Act 2020.

In short: we never sell your details, we never see your card number, and you can access, correct or unsubscribe at any time.

What we collect

We only collect what we need to run our store and look after you:

Order details – your name, email, phone number, delivery and billing address, and what you bought.
Account details – if you create an account, your login and order history.
Messages – anything you send us by email or through our contact form, including photos for warranty claims.
Website usage – information collected automatically when you browse, such as your device, browser, pages visited and approximate location, through cookies and similar technology.

How we use your information

To process, ship and track your order, and to send order and delivery updates.
To answer your questions and handle returns and warranty claims.
To prevent fraud and keep our store secure.
To understand how our website is used so we can improve it.
To send you news and offers – only if you've signed up, and you can unsubscribe at any time using the link in every email.

Payments

Payments are processed securely by our checkout and payment providers. Your full card details go directly to them – we never see or store your card number.

Who we share it with

We don't sell, rent or trade your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need:

Shopify – our online store platform, which hosts our website and order data.
Payment providers – to process your payment.
NZ Post – to deliver your order.
Email and analytics tools – to send order and marketing emails and to understand website traffic.

We may also disclose information where the law requires it.

Storage and overseas transfer

Some of our service providers, including Shopify, store information on servers outside New Zealand. When this happens, we take reasonable steps to make sure your information is protected to a standard comparable to New Zealand law.

Cookies

Cookies help our website work properly – for example, remembering what's in your cart – and help us see which pages are popular. You can block or delete cookies in your browser settings, but some parts of the site, like the cart and checkout, may not work without them.

How long we keep it

We keep order records for as long as needed for warranty, returns and accounting purposes, including the period New Zealand tax law requires us to keep business records. Information we no longer need is securely deleted.

Keeping it safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. Our website uses encrypted (HTTPS) connections, and access to customer information is limited to people who need it. If a privacy breach ever happens that's likely to cause serious harm, we'll notify you and the Privacy Commissioner as the law requires.

Your rights

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it's wrong. You can also ask us to delete your information, unless we need to keep it for legal reasons. Email us at admin@kyozen.co.nz and we'll respond as soon as possible, and within 20 working days.

If you're not happy with how we've handled your information, please contact us first so we can put it right. You can also make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

Contact us

For any privacy questions or requests, email admin@kyozen.co.nz.