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Last updated: October 2026
These terms apply when you use kyozen.co.nz or buy from us. By using the website or placing an order, you agree to them. "We", "us" and "Kyozen" mean Kyozen Knife, based in New Zealand.
Your consumer rights: Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you buy as a consumer, those rights always apply.
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We take care to show our products accurately, but colours and finishes may look slightly different depending on your screen. Handcrafted items, such as Damascus patterns and wooden handles, naturally vary from piece to piece.
All prices are in New Zealand dollars. We may change prices, product descriptions or our range at any time, but a change will not affect an order we have already confirmed.
Your order is an offer to buy. We accept it when we send your dispatch confirmation. We may decline or cancel an order, or limit quantities per customer, household or address, including orders that appear to be for resale. If we cancel an order you have paid for, we will refund you in full.
Please make sure your contact, delivery and payment details are correct so we can process your order and reach you if needed.
For trade or wholesale enquiries, please contact us.
We work to keep stock levels accurate, but occasionally an item may sell out after you order. If that happens, we'll contact you promptly. You can choose to:
Our knives are extremely sharp. Please handle, store and clean them with care, keep them out of reach of children, and follow the care instructions provided. Knives are tools for food preparation and must be carried and used lawfully. We don't sell knives to anyone under 18.
Change-of-mind returns are covered by our Shipping and Returns policy. If a product is faulty or not as described, contact us and we'll put it right as required by the Consumer Guarantees Act.
Damage caused by misuse is not a fault. Examples include chips from cutting bone or frozen food, putting knives in the dishwasher, dropping them, or poor sharpening.
Sometimes the website may contain errors in descriptions, pricing, shipping times or availability. We may correct these at any time. If an order was placed at an obviously incorrect price, we will contact you before dispatch, and you can choose to pay the correct price or cancel for a full refund.
We welcome honest reviews and feedback. Please don't post anything that is defamatory, offensive or obscene, or that infringes someone else's rights, such as copyright, trademarks or privacy. We may remove content that breaks these rules. If you send us ideas or feedback, we may use them without any obligation to you.
The content on this website, including photos, text and logos, belongs to Kyozen or its suppliers. You may not copy, resell or reuse it without our written permission.
You must not use the website to:
We may suspend access for anyone who breaks these rules.
We aim to keep the website running smoothly, but we can't promise it will always be available or error-free.
To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website or our products, and our total liability for any product is limited to the price you paid for it. This does not limit any rights you have under the Consumer Guarantees Act or other New Zealand law that cannot be excluded.
If you break these terms or the law when using our website, you agree to cover any reasonable costs or claims that result.
These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction.
If any part of these terms is found to be unenforceable, the rest still applies.
We may update these terms from time to time. The latest version will always be on this page, and the terms that apply to your order are the ones in place when you placed it.
Questions about these terms? Email us at admin@kyozen.co.nz.